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Return Policy

  • Returns accepted for 30 days
  • Free return shipping
  • No restocking fee
  • No final sale items

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your painting must be in the same, brand new condition that you received it in. It must also be in the original packaging and protected with bubble wrap.
Shipping costs to customer will deducted from refund and customer is responsible for return shipping costs.
To complete your return, we require an email requesting a refund and receipt or proof of purchase.
THERE ARE NO REFUNDS ON VIDEO DOWNLOADS.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be refunded or replaced.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gino@verybigart.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace paintings if they are defective or damaged. If you need to exchange it for a similar painting and if we need to paint a similar one, send us an email at gino@verybigart.com and send your item to: 1691 Roosa Lane, Elk Grove Village IL 60007, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1691 Roosa Lane, Elk Grove Village IL 60007, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.